Terms and Conditions
Questions regarding any of these Terms and Conditions should be sent to info@flowerstalk.co.uk or by mail to:
Flowerstalk
513 Finchley Road,
London. NW3 7BB.
info@flowerstalk.co.uk
Floral Products
All floral products are subject to seasonal availability and occasionally nature's cruel finger of fate. If we experience difficulties with supply or if the flowers received we receive do not meet or exceed our very high standards, we reserve the right to substitute those items with an alternate product, of a similar style and equivalent (or greater) value and quality.
Privacy and Security
Flowerstalk is committed to protecting our customers' privacy. We feel it is important that you fully understand our commitment to protect your privacy and maintain your security.
We will never share your personal information with anyone except where it is necessary to process your order - e.g. providing your delivery details to our delivery company.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the SafeBuy Web Trader Code of Practice.
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.
We collect information about you for 2 reasons:
firstly, to process your order and secondly, to provide you with the best possible service
In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03, we do not send random marketing emails to personal email addresses (spam).We will not e-mail you in the future unless you have given us your consent.
We will also give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
* your name
* address phone number
* email address
We do not store your credit card details, they are handled directly and securely by our payment service provider, Secpay (www.secpay.com). When you shop with us you can be assured that your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported (by Secpay) to a Bank to authorise your purchase.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the SafeBuy Web Trader Code.
Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email. We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, please email us at info@flowerstalk.co.uk
Liability
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages however caused (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, financial loss, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Flowerstalk.co.uk Site. ("financial loss" in this sense does not refer to the price you have paid for the goods, which we may be liable to refund to you, in whole or in part, if the goods are faulty or do not comply with their description). Flowerstalk's liability in respect of all other losses shall be limited to the invoiced amount of the relevant product, provided it has been paid for, less any administration charge.
The Flowerstalk.co.uk Site is provided by Flowerstalk without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
The Flowerstalk.co.uk Site may from time to time provide content from other Internet sites or resources and while Flowerstalk.co.uk tries to ensure that material included on the Flowerstalk.co.uk Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Flowerstalk.co.uk will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Flowerstalk.co.uk Site. If Flowerstalk.co.uk is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
Despite our best efforts, a small number of the products on our website could be mis-priced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
In particular, we disclaim all liabilities in connection with the following:
* incompatibility of the Flowerstalk.co.uk site with any of your equipment, software or telecommunications links
* technical problems including errors or interruptions of the Flowerstalk.co.uk site
* unsuitability, unreliability or inaccuracy of the Flowerstalk.co.uk site
* inadequacy of the Flowerstalk.co.uk site to meet your requirements
Products are non-returnable unless we have made an error or the goods are faulty;
quoted prices are valid only whilst stocks last, and quoted prices are not subject to value, cash or volume discounts.
Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.
Third Party Websites
As a convenience to Flowerstalk.co.uk customers, the Flowerstalk.co.uk Site may include links to other web sites or material which is beyond its control. Flowerstalk.co.uk is not responsible for content on the Internet or World Wide Web pages on any other site outside the Flowerstalk.co.uk Site.
Advertising and Sponsorship
Part of the Flowerstalk.co.uk Site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Flowerstalk.co.uk Site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
100% Satisfaction Guarantee
It
is rare but it can happen that flowers arrive at their destination
damaged or fail to arrive due to an unforeseen delivery issue. If the
recipient receives damaged flowers, please email us immediately (info@flowerstalk.co.uk) so
that we can try to resolve the problem. At our discretion we may:
- re-send on the next available delivery date; or
- offer full or partial refund (the refund value depends on the prevailing circumstances).
We will not normally offer both a refund and another delivery. Where
flowers have been damaged we will ask for them to be returned or for
photographs clearly showing the problem so that we can try to identify
where the damage may have occurred. It is important that we are
contacted as soon as possible regarding any problems as a delay could
mean there is little we can do to rectify the situation. At worst we
need to be informed of any issues within 3 days of delivery to give us
the best chance of successfully resolving the problem. At our
discretion we may respond to problems raised after the 3 day deadline
but we reserve the right to refuse a refund or another delivery of the
order.
We would ask that you do not try to abuse our good nature and our
satisfaction guarantee. If we consider an abuse is being attempted or
we get persistent claims from the same source or a linked sources, we
reserve the right to no longer accept their orders nor to refund or
re-send. We will of course inform you of our suspicions, giving you
the opportunity to explain your actions before we take further action.
Our guarantee of satisfaction relates to our overall service, and with
the best will in the world cannot always translate to 100% refund or
replacement. We will use our very best endeavours to provide you first
class products with a first class service at all times.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
International Use
Flowerstalk.co.uk makes no promise that materials on the Flowerstalk.co.uk Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Flowerstalk.co.uk Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
Thank you
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